Pv99 Terms and Conditions – Official Platform Usage Guidelines

1 Acceptance of Terms

By registering, accessing, or using any services provided by pv99 through the website at pv99.bar or our mobile app, you hereby fully and unconditionally agree to be bound by these Terms and Conditions and all related policies, including our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of this document, you are required to cease using the pv99 platform immediately. Continued use of the platform after the latest update date of these Terms and Conditions will be considered as acceptance of all changes made.

2 Eligibility & ; Account Registration

To register and use the pv99 platform, you must meet the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• Be located in a region or country where participation in online gaming activities is legally permitted.
• Not currently on the self-exclusion list of any responsible gaming programme.
• Register with accurate, complete, and up-to-date information – including your full name, date of birth, and a valid email address.
• Only one one account active per individual. Multiple account registrations by the same individual are strictly prohibited.

Pv99 reserves the right to request identity verification documents (KYC) at any time for age verification, identity confirmation, or source of funds purposes. Commonly requested documents include a national ID, passport, or recent bank statement. Failure to provide the required documents within the specified timeframe may result in account suspension or closure.

3 Account Management

Each member is fully responsible for the security of their own account. This includes keeping their password confidential and not sharing login credentials with any other party.

Account Security

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for added protection — this feature is available and strongly recommended.
• Log out of your account after each session, especially when using a shared device or public network.
• Notify the pv99 support team immediately if you suspect any unauthorized access to your account.

Update Information

Members are responsible for ensuring all personal information in their account remains accurate and up to date. Any changes to name, address, or payment details must be made through the account profile page or by contacting our customer support.

4 Deposits & Withdrawals

Pv99 provides a variety of payment methods suited for players in Malaysia, including local bank transfers, popular e-wallets, and other approved digital payment methods. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit

• The minimum deposit is as stated on the promotions page or the platform's deposit section.
• All deposits are processed instantly or within a set timeframe depending on the chosen payment method.
• Pv99 does not accept third-party payments. Deposited funds must come solely from an account registered in the member's own name.
• Pv99 reserves the right to hold or review any suspicious deposits before they are credited to a member's account.

Withdrawal

• Members may submit a withdrawal request at any time, subject to applicable bonus rollover requirements.
• Withdrawals will be processed to the same payment method used at the time of deposit.
• Withdrawal processing times range from 1–5 business days depending on the payment method and account verification process.
• Pv99 reserves the right to request additional verification before approving withdrawal requests that exceed certain limits.

5 Bonuses & Promotions

Pv99 offers a variety of bonuses and promotions from time to time to reward our loyal members. Each bonus is subject to specific terms and conditions stated on the relevant promotions page.

General Bonus Terms

• All bonuses carry a rollover (turnover) requirement that must be met before a withdrawal is permitted.
• The welcome bonus is only available to new members making their first deposit.
• One account, one device, one IP address, and one payment method is only eligible to receive a given bonus once, unless otherwise stated.
• Pv99 reserves the right to void any bonuses and associated wins if abuse or any attempt to exploit bonus terms is detected.
• Bonuses may not be transferred, sold, or given to another member under any circumstances.

Bonus Expiry

Each bonus has a validity period that is specifically stated. Unused bonuses or rollover requirements not fulfilled within the validity period will expire automatically with no compensation.

6 Game Rules

All games offered on pv99 comply with international fair play standards. The following general rules apply to all game categories on our platform:

• The outcome of all games is final and may not be disputed unless there is clear evidence of a verified technical failure confirmed by the pv99 technical team.
• In the event of a technical disruption during gameplay, pv99 reserves the right to void the affected round and return the wager to the member's account.
• Permitted game strategies are limited to the use of personal skill and knowledge. The use of automation software, bots, or any other form of cheating is strictly prohibited.
• Winnings obtained through exploitation of platform bugs or technical errors are void and may be reversed without notice.

For specific rules applicable to each category such as Live Casino, Sports Betting, Fish Shooting Games, and Bingo, please refer to the relevant category page or contact our support team for further clarification.

7 Member Conduct

Pv99 is committed to maintaining a safe, welcoming, and fair gaming environment. Members are required to comply with the following conduct guidelines at all times:

• The use of offensive, threatening, or discriminatory language toward other members or pv99 staff is strictly prohibited.
• Any involvement in fraud, money laundering, or other illegal activities through this platform is strictly prohibited.
• Colluding with other members to manipulate the gaming system is strictly prohibited.
• Operating more than one account or sharing an account with another person is strictly prohibited.
• Unauthorized access to another member's account or pv99's internal systems is strictly prohibited.

8 Privacy & Data Security

Pv99 takes member privacy very seriously. All personal information collected during registration and use of the platform is handled in accordance with our Privacy Policy, which can be found on the Privacy Policy.

• Members' personal data is used solely for account management, legal compliance, and service improvement purposes.
• Pv99 does not sell or disclose members' personal information to third parties without consent, except as required by law.
• All communications between your browser and the pv99 server are protected by 256-bit SSL encryption.
• Members have the right to request access to, correction of, or deletion of their personal data by contacting our support team.

9 Account Closure & Suspension

Members may close their account at any time by contacting the pv99 support team. Prior to closure, all eligible balances will be processed for withdrawal subject to applicable terms.

Closure by pv99

Pv99 reserves the right to suspend or close any account without prior notice under the following circumstances:

• Breach of any section within these Terms and Conditions.
• Suspicion or evidence of fraud, money laundering, or any illegal activity.
• Failure to provide the requested verification documents within the specified timeframe.
• Registration of multiple accounts by the same individual.
• Instructions from relevant authorities or regulatory bodies.

10 Limitation of Liability

To the extent permitted by applicable law, pv99 and its affiliated companies, directors, employees, and agents shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Use of or inability to use the pv99 platform.
• Service disruptions due to system maintenance, technical failures, or factors beyond our control.
• Winnings lost due to third-party software errors.
• Unauthorized account access resulting from the member's own negligence.

In all circumstances, pv99's maximum liability to any member is limited to the total net deposits made by that member in the 30 days preceding the claim.

11 Changes to Terms and Conditions

Pv99 reserves the right to modify, add, or amend any part of these Terms and Conditions at any time without prior notice. However, we endeavour to inform members of significant changes via their registered email or in-platform notifications.

The latest update date will always be displayed at the top of this document. It is the member's responsibility to review these Terms and Conditions periodically to stay informed of the current applicable terms. Continued use of the platform after any changes take effect constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact our support team through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Support Email: [email protected] (text display only – not a clickable link)
• Help Centre: Visit the FAQ for answers to frequently asked questions.

Our team endeavours to respond to all enquiries within 24 business hours. For more urgent matters, we recommend using Live Chat for immediate assistance.